Welcome to Wink Ink Studios. Our policies are designed to provide every client with a safe, professional, and enjoyable experience while allowing appointments to run efficiently. By booking an appointment, you acknowledge that you have read, understood, and agreed to these Studio Policies.

Booking Policy

Appointments may be booked online, by phone, social media, or in person.

Non-refundable booking deposit required. A valid credit or debit card is required to secure all appointments.

Appointments are not confirmed until any required deposit has been successfully received.

Appointments are not cleared for service until Client intake and consent forms are submitted.

Clients are responsible for selecting the correct service. If you are unsure which service to book, please contact Wink Ink Studios before scheduling your appointment.

Medical conditions, allergies, pregnancy, recent surgeries, or any contraindications must be disclosed before your appointment.

Deposit Policy

A non-refundable booking deposit may be required to reserve an appointment.

Deposits are applied toward the total cost of your scheduled service.

Deposits are forfeited if:

You cancel outside the permitted cancellation period.

You fail to attend your appointment.

You arrive too late to complete the scheduled service.

You provide inaccurate booking information that prevents the service from being performed.

Deposits may be transferred one time when sufficient cancellation notice is provided.

Cancellation Policy

We kindly request a minimum of 48 hours' notice if you need to cancel or reschedule your appointment.

Appointments cancelled with less than 48 hours' notice may result in forfeiture of the booking deposit or a cancellation fee.

Repeated late cancellations may require full prepayment for future appointments.

Wink Ink Studios reserves the right to refuse future bookings from clients with repeated cancellations.

Late Arrival Policy

Please arrive five minutes before your scheduled appointment.

Clients arriving late may receive a shortened appointment to avoid delaying subsequent clients.

If you arrive more than 15 minutes late, your appointment may be cancelled or rescheduled at the discretion of Wink Ink Studios.

Late arrivals may still be responsible for the full cost of the scheduled appointment.

No Show Policy

A no-show occurs when a client fails to attend an appointment without notice.

No-show appointments will be charged up to 100% of the scheduled service price, including forfeiture of any deposit.

Multiple no-shows may result in future bookings requiring full payment in advance or refusal of future appointments.

Child Policy

For everyone's safety, children who are not receiving a scheduled service should not attend appointments.

Lash extension procedures require clients to remain still with their eyes closed for an extended period. Children cannot be supervised during treatment.

Clients arriving with children may be asked to reschedule their appointment.

Exceptions may be made only with prior approval.

Guest Policy

To maintain a relaxing and safe treatment environment, guests are generally not permitted during appointments.

One support person may accompany a client only with prior approval.

Guests must remain quiet and may not interfere with treatment.

Payment Policy

Payment is due immediately upon completion of services unless prepaid.

Accepted payment methods include:

Debit

Credit Card

Cash

Square Payments

Approved digital payment methods

Returned or disputed payments remain the responsibility of the client.

Clients agree not to initiate chargebacks without first contacting Wink Ink Studios to resolve concerns.

Refund Policy

Due to the customized nature of beauty services, all service sales are final.

No refunds will be issued for:

Change of mind

Personal preference

Expected lash shedding

Failure to follow aftercare instructions

Allergic reactions where contraindications were undisclosed

Lifestyle-related retention issues

Retail products may be eligible for return only if unopened, unused, and in original condition within 14 days of purchase.

If a service has not been performed with reasonable care and skill, remedies will be provided in accordance with applicable consumer protection laws. Any refund or adjustment, where appropriate, will not exceed the amount paid for the service.

Satisfaction and Warranty Policy

Your satisfaction is important.

If you believe there is a workmanship issue, please contact Wink Ink Studios within 24/48/72 hours of your appointment.

Photos of the concern may be requested.

If the concern results from application quality rather than aftercare, lifestyle, or natural lash growth, an adjustment appointment may be offered at no additional charge.

Requests received after 72 hours will be treated as a new appointment.

Touch-Up Policy

Complimentary touch-ups are offered only when:

Approved by Wink Ink Studios.

Requested within 72 hours.

The issue is determined to result from workmanship rather than normal shedding or aftercare.

Touch-ups do not include style changes or requests for fuller or longer lashes than originally booked.

Foreign Fill Policy

A foreign fill refers to lash extensions originally applied by another technician or salon.

Foreign fills are accepted only after evaluation.

Additional charges may apply due to:

Unknown adhesive products

Poor isolation

Improper application

Excessive outgrown extensions

Removal of unsuitable work

If existing work prevents safe application, a complete removal followed by a new full set may be required.

Fill Policy

Fill appointments are available only when clients retain approximately 40–50% of their lash extensions.

Appointments booked beyond the recommended fill period or with insufficient lash retention may require booking a full set.

Recommended fill schedule:

2 weeks

3 weeks

4 weeks (depending on retention)

Lash retention varies based on natural growth cycle, hormones, medications, skincare products, sleeping habits, swimming, and aftercare.

Product Return Policy

For hygiene and safety reasons:

Opened cosmetics, adhesives, aftercare products, and beauty products cannot be returned.

Unused retail products in original sealed condition may be exchanged or refunded within 14 days with proof of purchase.

Damaged or defective products will be replaced where appropriate.

Gift Card Policy

Gift cards:

Are non-refundable.

Cannot be redeemed for cash except where required by law.

Must be presented at redemption.

May be used toward services or eligible retail products.

Are not responsible for lost or stolen gift cards unless required by applicable law.

Promotional gift certificates may carry expiry dates where permitted by law.

Promotions Policy

Promotions cannot be combined unless specifically stated.

Promotional pricing applies only during the advertised promotional period.

Missed appointments for promotional bookings may result in loss of promotional pricing.

Referral offers, introductory pricing, giveaways, and discounts have no cash value.

Wink Ink Studios reserves the right to modify or discontinue promotions at any time without notice, except where prohibited by law.

Right to Refuse Service

Wink Ink Studios reserves the right to refuse or discontinue services when necessary to protect the safety, health, or wellbeing of clients or staff, including but not limited to situations involving:

Undisclosed medical conditions or contraindications

Active eye infections or contagious conditions

Abusive, threatening, or inappropriate behaviour

Intoxication or impairment

Failure to follow studio policies

Any refusal of service will be exercised respectfully and without discrimination prohibited by law.

Policy Changes

Wink Ink Studios may update these Studio Policies from time to time.

The most current version will always be available on our website and will apply to future bookings.

Questions

If you have any questions regarding these Studio Policies, please contact Wink Ink Studios before booking your appointment.

Thank you for choosing Wink Ink Studios. We look forward to providing you with exceptional service in a safe, welcoming, and professional environment.